White Label License Agreement

This White-Label Content License Agreement is entered into between any customer purchasing a product or subscription from The Content Cook website, and The Content Cook, a DED-licensed business(UAE), with its principal place of business located at Continental Tower, 701, Dubai Marina, Dubai, UAE.

Purpose: By purchasing a product or subscription from The Content Cook website, the customer agrees to use the white-label recipe content provided by the Licensor in accordance with the terms and conditions of this Agreement.

License Grant: Subject to the terms and conditions of this Agreement, Licensor grants the customer a non-exclusive, non-transferable, perpetual license to use, reproduce, modify, distribute, display, and create derivative works of the content solely in connection with the operation of customer’s business, including the right to sell the content once it has been branded with customer’s own business branding.

Use Restrictions: The license granted to the customer under this Agreement is subject to the following restrictions:

  • The customer shall not use the content for any illegal purpose.
  • The customer shall not use the content in any manner that infringes the intellectual property rights of the Licensor or any third party.
  • The customer shall not remove or alter any proprietary notices or labels contained in the Content.
  • Customer shall ensure that all branding used in connection with the Content accurately reflects Customer’s own business branding.

Ownership: As between the licensor and customer, the licensor retains all rights, title, and interest in and to the content, including all intellectual property rights therein.

Warranties: Licensor represents and warrants that:

  • Licensor has the right to grant the license granted in this Agreement.
  • The content does not infringe on the intellectual property rights of any third party.
  • The content will not contain any viruses, trojan horses, or other harmful code.

Limitation of Liability: Licensor shall not be liable to the customer or any third party for any damages arising out of or in connection with this agreement, including but not limited to any indirect, special, incidental, or consequential damages, regardless of whether such damages were foreseeable or whether Licensor was advised of the possibility of such damages.

 

Indemnification: Customer shall indemnify and hold Licensor harmless from and against any and all claims, damages, liabilities, costs, and expenses arising out of or in connection with customer’s use of the content, including but not limited to any claims for infringement of intellectual property rights.

 

Term and Termination: This agreement shall commence on the date of purchase of a product or subscription from The Content Cook website and shall continue until terminated by either party upon thirty (30) days prior written notice. Upon termination of this Agreement, the customer shall immediately cease using the content and shall return or destroy all copies of the content in its possession.

 

Miscellaneous:

  • This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, understandings, and agreements between the parties, whether written or oral, relating to the subject matter of this Agreement.
  • This Agreement may not be amended or modified except in writing signed by both parties.
  • This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns.
  • This Agreement shall be governed by the laws of the UAE and any applicable

 

Refund Policy

We want you to be completely satisfied with your purchase and offer a 7-day refund period for new customer product purchases, including our subscription service.

Because the products/services we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

  • The requested refunded product is your first-ever product purchase with The Content Cook (includes subscriptions).
  • You purchased two licenses for the same product, accidentally. We’ll gladly refund you the duplicate purchase(s).
  • There is a technical problem with the product/service that The Content Cook cannot resolve after becoming aware of the problem. Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. If you and The Content Cook encounter a consistently reproducible error with the product files that cannot be resolved by The Content Cook, you will be issued a refund.

In the event that you decide your purchase was not the right decision, within 7 days of purchase, contact our support team at info@thecontentcook.co and let us know you’d like a refund by the 7th day at 11:59 PM GST.

We are unable to process refunds in the following situations:

  • The product is not your first ever purchase.
  • Used Content: Refunds are not issued for products if you have used any part of the content, such as sharing it with your customers or including portions in another product.
  • Services: Refunds for services are not issued unless the service was NOT delivered within the time frame specified.
  • Incompatibility of our products with third-party software: Prior to ordering, please make sure you have carefully read and understood any software requirements.
  • Lack of correct software: Refunds are not issued if you don’t have the correct software to open and edit the product. Software requirements include Canva (free version).
  • Download difficulties: You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet.
  • Your 7-day free trial elapsed. The onset of the free trial is still considered your first payment.

Refund Process

If you request a refund, please include an explanation of the reason/s for a refund, your order information, and your account email.

Send your request to info@thecontentcook.co.

Prior to ordering, please make sure you have carefully read and understood the content license rules and software requirements.

If you are not sure if the content meets your needs, or have questions about features, please contact our Customer Support Desk (info@thecontentcook.co). All inquiries about our products are free of charge.

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement.

You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, photographs, template documents, membership areas, and any and all other resources.

By purchasing, you agree to waive your cancellation rights. By purchasing, you agree that all refunds are at the sole discretion of The Content Cook. You agree to The Content Cook’s full Refund Policy contained here within, which we may modify from time to time in our sole discretion.