Refund policy

Scope and earlier purchases

This policy applies to new purchases made under this policy from 22 September 2026. It does not retrospectively replace the terms applicable to earlier purchases, including any earlier seven-day offer. The Content Cook is the brand of The Content Cook Personal Sport Coaching Services, based in Dubai, United Arab Emirates.

Digital access and change of mind

Because access to our digital resources is provided immediately, we do not offer voluntary change-of-mind refunds once access has been granted. This does not remove mandatory cancellation rights or statutory remedies, or the exceptions below. Immediate access alone is not a statement that you have waived any applicable legal rights.

Accidental duplicate purchases

If you accidentally purchase the same product twice, contact us with the order details. We will refund the accidental duplicate after verifying the orders. Your separate valid purchase and its licence remain in place.

Technical problems

If a resource has a technical fault, please provide details so we can investigate and attempt a resolution. We will refund the affected purchase if we cannot resolve the fault. This process does not limit any applicable right to a remedy.

Monthly and annual membership cancellation

Membership renews at the interval and price shown at checkout until cancelled. Use Manage billing in your library to cancel future renewals, or contact us for help. Cancellation is separate from a refund request. Access continues until the end of your paid monthly or annual period.

Previously accessed resources remain usable under their licence after cancellation unless a separate refund ending that licence changes those rights. Deleting your login account does not cancel your subscription.

Use of resources after a refund

When a full purchase refund ends your licence, you must immediately stop using, sharing and selling the affected resources and delete copies under your control, including customised copies. A refund of an accidental duplicate payment does not end the licence from your separate valid purchase. Any partial refund will identify the affected resources and access.

Payment providers

For Polar purchases, Polar acts as merchant of record and authorised reseller. Its Buyer Terms also apply. Approved refunds are handled through the applicable payment provider. Earlier WordPress or Stripe purchases are handled through their original payment route, not through Polar.

How to request help

Email ronan@thecontentcook.co with your checkout email, order number and a description of the problem. Do not send passwords or full payment-card details.

Nothing in this policy limits rights or remedies that cannot legally be excluded.